University Clinical Center in Gdańsk, Poland
The history of the University Clinical Center (UCK) dates back to 1945. Today, the hospital is the third largest in Poland and also one of the most modern medical centers in the country. Operating in partnership with the Medical University of Gdańsk, it continually expands its technical and diagnostic infrastructure.
Customer needs
UCK has more than four thousand employees, who handle tens of thousands of documents each month. Such a large organizational unit required a very broad and comprehensive system implementation. An important element of the project was integrating the solution with the hospital’s existing ERP system.
Key modules and processes
- Registry (workflow management for incoming, outgoing and internal correspondence)
- Administration and management (contract register, electronic information board, management workflow for directives, requests for legal opinions, project planning)
- Finance (invoice register and workflow, advances workflow and settlement, cost control for contracts and orders, monitoring use of budget limits)
- Procurement and logistics (requests for supply and release of goods from the warehouse, requests for purchase of medical procedures, requests for purchase of medicines not listed in the formulary, requests to initiate public procurement proceedings)
- Personnel management (workflow for business trip requests and settlement, employee evaluations)
Customer review
“The implementation of the electronic document workflow system and business process automation was extremely wide-ranging and comprehensive. We needed a solution that would complement the systems already operating in our hospital. We are pleased with the approach that Business Online Services staff took to this ambitious project. The implementation was preceded by a thorough analysis of the hospital’s work organization and its processes. The BOS team carefully examined hospital administration operations and helped us identify the key elements that required improvement. As a result, processes were designed and then reflected in the digital environment. The system configuration and deployment were carried out according to a well-considered, previously agreed plan. We rate the entire cooperation very highly. The staff of BOS possess extensive professional expertise and are always open to feedback and suggestions. That is why we recommend Business Online Services as a trustworthy partner.”