Clar System S.A.
Clar System is a company distinguished in the field of facility supervision and technical building maintenance. Its portfolio covers a broad range of cleaning and hygiene services for both private and public facilities. Established in 1999, Clar System currently serves over 3,000 properties nationwide.
Customer needs
Clar System has nearly 9,000 employees, who provide daily services to more than 600 customers. With such an extensive and dispersed structure, it was essential to implement an automated business process management system. Our objective was to digitize paper-based processes and transform them into fully electronic forms.
Key modules and processes
- Register and workflow for incoming, outgoing and internal correspondence
- Invoice register and workflow
- Contract register
- Fully automated processes for requisitions and supplier orders
- An employee portal
- Management of the company’s rehabilitation fund for people with disabilities
- Settlement of travel and business trips
- Processes related to service quality (audits, complaints, customer satisfaction surveys)
Customer review
“We began implementing the electronic document workflow system in 2015. Initially, we focused on basic functionalities such as handling correspondence and processing incoming invoices. The solution was positively received by our employees and managers. As a result, we decided to continue our collaboration with Business Online Services in order to expand the system with additional modules. We implemented an advanced order module so that the entire process - from raising a requisition and submitting a purchase request to finalizing a purchase - takes place electronically. Currently, we handle the majority of our business processes, including advance settlements and fixed asset acquisitions, using the electronic document workflow. As our business grows, so does the system we use.”